Test Consumers are at the core of everything we do, guiding our work in Grievance Redressal, Advocacy and Awareness
Safeguarding rights, protection and research
Consumers sensitized every year
Grievance Redressal & Litigation every year
Annual Publications
Resolving issues with products, services and unfair practices.
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Evaluation for quality, safety, and performance in our independent labs.
Shaping better policies, safer products, and informed communities.
CERC played a pivotal role in shaping the Consumer Protection Act, 1986—and again in 2019, with key recommendations reflected in the updated law. Our draft Bill also helped influence the landmark Right to Information Act, 2005.test
Register your complaint through our helpline and get initial guidance.
Our experts assess your case and provide the best possible advice.
We reach out to the company on your behalf to resolve the issue amicably.
If mediation fails, we support you in moving forward with legal proceedings.
CERC’s weekly e-magazine, Grahak Sathi, is a Friend, Philosopher and Guide to consumers. Published in English, Hindi, Gujarati, Malayalam, Bengali, Tamil and Marathi, it has quick, crisp and easy-to-read information addressing the readers’ question “what is in it for me?”.
Audio versions of Grahak Sathi in Gujarati, English and Hindi are released regularly.
Food adulteration is the deliberate act of adding inferior, harmful, or unauthorized substances to food products, compromising their quality and safety. Adulterants may be introduced to increase quantity, enhance appearance, or extend shelf life, often at the cost of consumer health.
Electrical and electronic appliances are essential in our daily lives. They make everyday tasks easier, save time, and add comfort to daily life. However, they are also high-cost purchase items, so maximizing their efficiency and lifespan is a smart way to save money and reduce waste.
Today, Artificial Intelligence (AI) has become an integral part of every aspect of our lives. Therefore, it is reasonable to be concerned about Fair and Responsible AI. We live in the digital age, where virtually anything can be accomplished with a single click. In an increasingly digitized world, mobile phones, the internet, and electronic devices are no longer considered luxury items but essential components of daily life.
