CERS MEDIATES – CA – SEP – 14
- Posted by CERC India
- Posted in Uncategorized
CERS MEDIATES
We strive to resolve consumer complaints through mediation before we resort to legal action. If you have a complaint, email it to: complaints@cercindia.org Given below are a few of the complaints resolved recently.
RIGHTING A WRONG
Canara Bank reverses charges for cheque book delivery
Bhavesh Shah has had a savings bank account at Canara Bank since 1988. Recently, when he updated his passbook, he found he had been charged Rs. 67 for cheque book delivery. This irked Bhavesh. His argument was that the bank did not give him the option of collecting the cheque book from the branch and insisted on sending it home. Moreover, other banks he knew of did not charge for this service.
Bhavesh wrote to CERS for assistance which took immediate action. In a couple of days, Bhavesh got a letter informing him that the charge had been reversed. But no explanation was given. Bhavesh was happy with the efforts made to resolve the matter, though it involved a small sum. He donated Rs. 1,000 to CERS – which is almost 15 times the stake involved in the case!
PAYING FOR NEGLIGENCE
HDFC loses share certificate of flat, arranges for copy
Simit Shah took a loan of Rs. 2.84 lakh from HDFC to buy a flat. The loan procedure required him to deposit the share certificate with the corporation. Eventually, Simit paid all the instalments of the housing loan. But when he asked HDFC to return the original share certificate, it did not respond. He was not even issued a ‘no dues’ certificate. Despite his repeated attempts to procure the two documents over six months, the bank officials did not give him a proper response.
Frustrated and anxious, Simit approached CERS. It was only after CERS’ intervention that HDFC confessed that it could not find the original share certificate. Simit and CERS were shocked to know this. Eventually, HDFC arranged for a duplicate share certificate paying all expenses and also issued the ‘no dues’ certificate.
