Aug. 17: CERS MEDIATES
- Posted by CERC India
- Posted in August
Â Nitin Parekh had booked a round ticket for Hyderabad-Rajahmundry from Jet Airways website for Rs. 6,035. Two days before the flight, he had to cancel the trip due to urgent work. He could not cancel it on the website and was directed to contact the call centre. There he was told that cancellation charge per sector was Rs. 3,500, so his total would come to Rs. 7,000 â€“ about Rs. 1,000 more than the ticket price! He was told that if instead of cancelling his ticket he made a â€œNo Showâ€, he would get refund of Rs. 500.
Nitin did not agree to these absurd terms of the airlines and complained to CERS. The consumer organisation immediately contacted the Jet Airways office and also wrote to the Director General of Civil Aviation (DGCA). After a lot of persuasion and reasoning Jet Airways agreed to refund Rs. 1,356 after deducting cancellation charge and base fare of the ticket.
Take note: As per DGCAâ€™s notification of 12 July 2016, airlines cannot levy cancellation charges that are more than the basic fare plus fuel surcharge. This came into effect from 1 August 2016.