• Posted by CERC India
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Bank credits money that was fraudulently withdrawn

Chandrabali Yadav, a peon in a private company, maintained a savings account with Central Bank of India in Mumbai. When he visited the bank to withdraw Rs. 30,000 for his son’s wedding that was to take place at his village in Uttar Pradesh, he was in for a shock. The bank cited insufficient balance in his account after Rs. 49,000 had been withdrawn a fortnight earlier using a withdrawal slip. A deeply distressed Yadav realised that someone had forged his signature and withdrawn the amount without submitting the passbook. He complained to the branch manager, alleging forgery and unauthorised withdrawal.

The bank ignored the poor man’s appeal for justice. He approached CERS for help. CERS wrote to the bank which remained silent until CERS said it would go to court. The bank sent the withdrawal slip to the forensic science department, Hyderabad, for verification of the signatures. Meanwhile, a senior bank official verbally threatened Yadav saying he would be sent to jail as he himself had withdrawn the disputed amount! To Yadav’s relief the forensic report went in his favour and the bank was forced to deposit Rs. 49,000 in his account.

CA coaching class refunds fees to 14 students

A group of final year CA students joined Siddha Academy, a coaching institute, to prepare for their final examination. They paid fees of Rs. 6,000 per subject. Sachin Jain, an expert who was well-known among students, was supposed to conduct some classes but the academy engaged a young, much less experienced faculty member instead.

This was not acceptable to the students who asked CERS to intervene. Not receiving a favourable response from the academy, CERS contacted the presidents of the Institute of Chartered Accountants India (ICAI) at Ahmedabad, Delhi and Mumbai. Finally, the academy agreed to give post-dated cheques for Rs. 6,000 each to the students. The happy students visited the CERS office to express their gratitude.

Dealer charges more than printed MRP for AC

S. Bhansali placed an order for a Carrier air conditioner from Thandak Marketing by making an advance payment of Rs. 25,850. The price as quoted did not include the AC remote and installation charges. When the AC was delivered, the printed price on the packaging was Rs. 24,100. Bhansali made numerous attempts to reason with the dealer in view of this discrepancy. In order to justify the overcharging, the dealer sent an edited invoice of Rs. 24,100 as the price of the AC and a separate invoice of Rs. 1,750 quoting labour and installation charges. However, he did not get the unit installed.

A harried Bhansali complained to CERS about the matter. CERS wrote to Thandak Marketing seeking an explanation on how the company proposed to resolve Bhansali’s grievance. Finally, both the parties amicably resolved the complaint at CERC and Bhansali received a cheque for Rs. 1,750.

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