Are liquid soaps really efficient germ killers as compared to soap cakes? Do you think the advertisements regarding liquid soaps make misleading claims? – Shreekand Godkhindi, Belgaum

Please refer to the article ‘Are antibacterial products doing more harm than good’ published in the March 2015 issue of Consumer Alert.

Thanks for sending useful information regarding healthcare and Grahak Suvidha Kendras. – Lavi Tikkha, president of Avadh Upbhokta Hit Sanrakshan Samiti, Lucknow

Are commuters on Indian roads ‘consumers’ as per the present legal definition of the term. They avail the various services provided and pay the levies required. Can they complain about lack of facilities? – H.S. Parekh, member of GoEasy (a local group founded to address all traffic related issues), Ahmedabad

On traffic issues, commuters can complain to the traffic department. If no action is taken they can approach the High Court.

I had two accounts with Aditya Birla Money. I had shares worth Rs. 16 lakh. Today share quantity is zero. I want justice. Can you help me? – Praful Khatiwala

You may contact CERC’s Complaints Department for assistance.

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