CERC NEWS – CA – OCT 2014
- Posted by CERC India
- Posted in monthly
CERC suggests sixth right in RBI Charter of Customer Rights
The Reserve Bank of India (RBI) has prepared a Charter of Customer Rights and invited comments and suggestions. CERC has submitted its comments and suggested a sixth right. The five rights in the RBI charter are: (i) Right to Fair Treatment (ii) Right to Transparency, Fair and Honest Dealing (iii) Right to Suitability (iv) Right to Privacy and (v) Right to Grievance Redress and Compensation.![](http://www.cercindia.org/wp-content/uploads/2014/09/bank%201.jpg)
In addition CERC made the following comments:
• The financial services provider must ensure that staff members attend to customers and their business promptly, courteously and honestly.
• The financial services provider should make every effort to ensure that the contracts or agreements it frames are transparent, fair and not unilateral.
• All marketing and promotional material sent to the customer should be clear and not misleading. This should include any misleading claims made in advertisements.
• Customers should know what makes them eligible for certain products and what disqualifies them.
• Customer’s private information should not be disclosed by the financial services provider to any companies with which it has tie-ups for third party product sale.
• An officer should be assigned with the responsibility of handling complaints in each branch or office.