APR-20:CERS MEDIATES
- Posted by CERC India
- Posted in APRIL
Defective set-top box bought from Amazon replace
Standard response
Manish Solanki purchased a set-top box for Rs. 2,074 from Amazon with three 
month’s warranty. After two months the set-top box stopped working and so Manish complained to Amazon about it. Amazon conveyed the issue to the seller Homelett. Homelett responded that it would look into the matter and get back to Manish but that never happened. Every time Manish would contact Homelett for his problem, he would get a standard response. He thus wrote to CERS for intervention.
CERS was able to convince Homelett to give Manish a replacement for his set-top box. However, Manish received a faulty box as a replacement. CERS advised him to return the faulty box and continued to urge Homelett to fulfil its commitment. Finally, after constant follow-up from CERS, Homelett sent a new set-top to Manish which has been working satisfactorily
Right to replacement
Tip
While shopping online, check reviews of both the product as well as the seller. Also, read the terms and conditions on repair, replacement, and refund carefully before you buy.
|
COMPLAINTS SUCCESSFULLY RESOLVED IN BRIEF* |
||||
| Sr.
No. |
Complainant | Complainee | Complaint | Outcome |
| 1. | Jaydeep Shah | Torrent Power Limited | Payment made twice. Money not refunded | Received refund
of Rs. 7,140 |
| 2. | Rahi Shah | Vaity Ropeway Resort | Non-refund of advance payment on cancellation of booking | Received refund of
Rs. 55,000 |
| 3. | Kiran Thakkar | Bharat Sanchar Nigam Ltd. | Security deposit not refunded even after a year | Full refund received |
| 4. | Khushali Patel | Just In Time Trading Pvt. Ltd. | Fossil smart watch stops working within 70 days of purchase | Watch was repaired satisfactorily |
| 5. | Shyamlal Gupta | Life Insurance Corporation of India | Policy surrendered but amount not received | Received the amount |
| *Illustrative, not exhaustive | ||||
