Consumer Group Acts As A Conduit

Mrs. Effie Mudaliar had a complaint against Kalapi Corporation, Ahmedabad, and wanted to return the dough maker she had purchased along with a grinder mixer. The relationship between the consumer and the dealer had become so bitter that neither of them wanted to meet each other.

ERS played the role of a mediator and requested both the parties to come to CERS’s office. In spite of earnest efforts, the dialogue between the two parties was quite acrimonious to the extent that the complainant called the proprietor a crook. CERS then talked to each of them separately and finally a settlement was reached that Kalapi Corporation would give Rs. 250 to CERS, to which the lady too would return the dough maker. CERS forwarded the payment and the dough maker to the respective parties.

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