Consumer Group Acts As A Mediator

The following individual complaint pertaining to goods resolved by CERS involved the highest stake of Rs.1,02,000. The case was resolved through arbitration.

Mrs. Kusum Chopra of “News and Views”, Ahmedabad, purchased a computer worth Rs. 1,02,000 during March 1989 from Hindustan Computers Limited (HCL). It was a PC/AT with tusker.

Mrs. Chopra had continuous complaints about the working of the machine. The HCL did not redress the complaint to her satisfaction. Three months after the purchase, she approached CERS which acted as a mediator between her and the HCL.

CERS processed the complaint and explored various alternatives and remedies. Finally, in February 1990 the HCL handed over a Demand Draft for Rs.1,02,000 to Mrs. Chopra against the return of the computer in the presence of the Complaints Officer of CERS.

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