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Dec.17: CERS MEDIATES

Travel company gives refund after goof-up

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Arman Oza booked a taxi through KK Travels for travel from Pune to Mumbai airport. He made an online payment of Rs. 1,050 using a link sent to him by the travel company. The link led him to Airpay, the payment partner for KK Travels. There he used the option of Ola Money Wallet to make the payment. The money was deducted from the wallet but the travel company did not confirm receipt of the payment. Arman had to make a cash payment to the driver after his trip. He requested KK Travels and Airpay to find out what had gone wrong and give him a refund.

After a month’s follow-up, when he did not hear from the travel company, Arman contacted Consumer Education and Research Society (CERS), Ahmedabad. The mediation efforts of CERS bore fruit. He received a full refund of Rs. 1,050. Delighted, he thanked CERS for its determined pursuit of the Pune-based service provider.

Tips

  • Preserve the receipt of online transactions
  • If you don’t get receipts, save the screenshot of the message that confirms the transaction

table mediates

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