How we resolve Complaints
CERC takes up complaints from all over India mainly related to defective products and deficient services, including financial services.Â The main objective of Complaints Department is to bring about a just and fair solution to the complaints.Â It tries to settle them through mediation without court intervention.
On registration of the complaint, the details are stored in the computer through Complaints Handling System.Â After entering the complaint details, the first letter (generated though the program) is sent to the Opposite party (or the principal Company), followed by telephone calls. The Opposite Party is asked to respond within 15 days.
If the Opposite Party does not reply within the given time frame, then the first reminder is sent after 15 days.Â In appropriate cases, we invite both the parties to CERC to discuss the matter across the table and try to find out an amicable solution.
If the mediation efforts fail, we resort to litigation.
Types of complaints CERC intervenes
|1||Airlines||11||Finance (Excluding FD/Mutual Fund)||21||Railways|
|3||Misleading Advt.||13||General||23||Transport/Tour Operators|
|6||Electrical Appliances||16||Housing Board||26||Mutual Fund (Excluding FD)|
|8||Electricity Board||18||Municipal Corporation||28||Movies|
|9||Food (Excluding Dairy)||19||Press||29||Internet|