July 18: CERS MEDIATES
Mondelez replaces packet of Cadbury Choclairs Gold
Kashyap Maradia purchased a packet of Cadbury Chocolairs Gold. When he opened the packet, he found that in several pieces, the wrapper was tightly sticking to the chocolate. Unhappy with this, he sent a mail to the customer care of the manufacturer Mondelez. He was asked to seal the packet and hand it over to a company representative who would come and collect it.
When even after a month no one came to collect the packet, Kashyap wrote to CERS. CERS contacted the company and followed up with them. Soon, a company representative visited Kashyap to collect the packet and gave him a fresh packet of Cadbury Choclairs Gold.