JUNE-20 CERS mediates

  • Posted by CERC India
  • Posted in

New electricity connection being delayed by Torrent. CERS intervenes

No more delays

You run pillar to post to make all the necessary arrangements for an electricity connection at your home. But if all this still does not yield desired results you feel frustrated. That is exactly what happened with Parth Shah. A resident of Navkar Elcers mediatesegance, Friend’s Colony, Ahmedabad, Parth was not provided electricity service by Torrent Power Ltd. despite payment of nearly Rs. 17,000. Torrent wrote to him that to provide a connection to his flat they would have to lay new cables. For the necessary excavation, permission from Ahmedabad Municipal Corporation (AMC) was required.


AMC had given verbal permission on 27 December 2019. As such, Torrent were ready to begin service, pending the provision of a high-rise permission. The company requested Parth to provide high-rise permission from the office of the electrical inspector to enable the meter installation process.  Since CERS regularly handles Torrent-related complaints, Parth asked the consumer organisation to intervene. After consistent follow-up by CERS, Parth received the connection.

Consumer ‘empowered’  

Consumer rights related to new connection

  • To receive application form free from electricity company offices or websites
  • To get installation tested and a copy of report
  • To know the charges for a new connection as per SERC (State Electricity Regulatory Commission) approved schedule
  • To know status of application including reasons for rejection
  • To receive electricity supply within time limit approved by SERC


CERS mediates

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