Mar.18: CERS MEDIATES
- Posted by CERC India
- Posted in March
Builder promises to return the booking amount, but doesn’t
Chhaya Gohil booked a flat in Swaminarayan Park developed by Dharmadev Infrastructure Ltd. She paid Rs. 5.01 lakh as booking amount against the total payment of Rs. 16 lakh. Subsequently, she faced financial problems and decided to cancel her booking. When she spoke to the builders, they agreed to return the entire booking amount. But this turned out to be a false promise. When after considerable effort, she could not get the money back, Chhaya requested Consumer Education and Research Society (CERS) to assist her in the matter.
CERS contacted the builders and tried to convince them to resolve the matter. Several meetings and constant persuasion finally led to a positive result. The builders repaid the entire amount to Chhaya. Happy and grateful to CERS, she gave Rs. 10,000 as a donation to the organisation.
Customer gets full refund for defective Samsung S6
Ramnik Prajapati bought a Samsung S6 for Rs. 34,900. He thought that the high price would ensure he got a good product and efficient after sales service. Alas, he was in for some disappointment. Very soon after purchase his phone started having battery heating problems. Also, the phone would not catch the network properly. He took the phone to the service centre several times but the problems were not resolved.
Frustrated, Ramnik approached CERS and asked it to intervene. He wanted a replacement or a refund for the defective Samsung S6. Constant efforts by CERS paid off and he got a full refund.
 TipsÂ
- Lodge your complaint with the customer care department of the mobile company if you are not happy with the repair done at the service centre.
- Retain copies of all the job sheets and payment receipts for the repair work.
