Notabene Washing Company
- Posted by CERC India
- Posted in Interesting Complaints
A lady had given a sari to Notabene, a washing company, where it was damaged during washing. When she complained, she was shown the laundry bill laying down one-sided conditions of contract. She complained to CERS. Despite a long correspondence, the company was not willing to compensate her. The matter was taken up in the complaints column of a newspaper. In response, the company disowned its legal liability. CERS, in turn, pointed out the judgement of the Madras High Court in the Lily White v/s R Munnuswamy case reported in AIR 1986 Madras 13 (V 53 C4) where it was held that such one- sided unfair terms of contract could not be enforced and, therefore, the laundry had a liability. Still the company refused to relent.
CERS then chose a different approach. Its Public Relations Officer met the owner and told him that if he did not settle the claim, the Centre would organise womenâ€™s demonstrations at all their branches in the city. The owner paid Rs.300/- to the complainant.