Oct.18: CERS MEDIATES
- Posted by CERC India
- Posted in October-2018
Hotel shifts guests to other hotel; changes its mind Â
Unfair proposalÂ
Arpit Doshi planned a vacation to Lavasa with a group of friends. He booked four rooms at the retreat Ekaant, two months in advance. A few days later, he received a mail from Ekaant informing him that because of a marriage party coming to their resort during the same dates, Arpit’s booking would be transferred to another hotel. Alternatively, they offered Arpit a change of date if his group wanted to stay at Ekaant.
Both the options were not acceptable to him. Arpit wrote to the hotel requesting the staff to confirm his booking and marked a copy to Consumer Education and Research Society (CERS), Ahmedabad. Soon, the hotel staff responded saying they had requested the marriage party to shift to another hotel and that Arpit’s booking was confirmed.
Booking confirmed
Remember
- An early booking will help you get the hotel and facilities you want.
- Keep a copy of the booking done, payment made and confirmation.
- If the hotel requests any change of location or dates which is not suitable to you, write to the staff about your concerns. Ask them to respond in writing.
Advance returned for undelivered furniture   Â
Never-ending wait
Dr. Milan Mehta visited a furniture exhibition where he placed an order for furniture worth Rs 80,000 from Woodec Furniture, a Thane-based seller. He made an advance payment of Rs. 15,000. The receipt mentioned that the delivery would be done within 20 to 25 days. Over a month passed by but the furniture was not delivered. When Dr. Milan called the numbers given on the receipt, no one took his calls. Dejected and anxious, Dr. Milan approached CERS for help.
CERS tried to contact the furniture dealer as well as the organizers of the exhibition. After several attempts, CERS could get in touch with the dealer’s representative in Ahmedabad. He informed CERS that due to unforeseen events in the factory, the delivery could not be made on time. He requested for 10 to 12 days more time. But when the furniture was not delivered even after a month, Dr Milan requested that the advance payment be refunded. Woodec returned the amount.  Expressing his gratitude, Dr Milan said: “I am thankful to the entire team of CERS. I think Woodec Furniture would have learnt a lesson and will stop cheating consumers.â€
Persistence pays
