CERS’s intervention compels mattress manufacturer to
refund partial cost of defective mattress.

Ahmedabad, March 22, 2013

A city-based manufacturer of mattresses, who sold a defective piece of product and did not care to correct the defect even within the warranty period, was compelled by Consumer Education & Research Society (CERS) to refund partial cost of the product to the buyer through an order of the consumer forum.

As per the case details, Shekhar Raval, a resident of the city, purchased a multilayer rubberized coir mattress from Mattress Mart, a shop situated in Vastrapur area of the city at a cost of Rs. 6,840 on September 30, 2010. It was a Relaxwell mattress carrying a warranty period of 5 years. But within a few days from purchase, Shekhar Raval and his wife had developed a back pain due to some defect in the mattress and she had to go for a medical treatment, which cost Shekhar Rs. 15,500. He brought the defect to the notice of the seller and the shop owner Krishnakant assured to correct the defect within 30 days, but the promise was not kept.

Thereafter, Raval approached CERS and after verifying all the details. CERS filed a case in the Consumer Disputes Redressal Forum, Ahmedabad (Rural) on behalf of the complainant seeking complete refund of the purchase price along with interest and also compensation of Rs. 10,000 along with the medical expenses incurred and litigation & travelling cost of Rs. 5,000. The opponent had not appeared before the forum during the hearing of the case.

After hearing arguments by CERS, the forum accepted the plea partially and ordered the opponent to pay an amount of Rs. 5,000 towards the cost of the mattress along with interest at 9% per annum from the date of filing of the complaint, Rs. 2,000 as a compensation for the mental agony faced by the buyer and Rs. 1,000 towards litigation & other cost.

For further information please contact Ms Pritee Shah (O) 079-27489945/46

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