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Send Your Complaints Online

CERC is here to help consumer complaints.

The complainant should first write to the opposite party and only if the complaint is not resolved satisfactorily within a reasonable time, should forward it to CERC along with all relevant documents and photocopies of bills/invoices etc. relevant to the facts and circumstances of the case.

Checklist of steps a consumer should have to take before filling a complaint with CERC is as under,

  1. Complete address including contact number, E-mail; etc.of the complainant.
  2. Complete postal address of the opposite party, its regd. And or corporate office address.
  3. Full details of the grievance and attach copies of all communication with the opposite party as also replies, received, if any.
  4. Please provide photocopies of all the relevant documents/bank/credit card statements in case of complaints relating to banking transactions and or credit card transactions.
  5. Please provide copies of bills/cash memos/guarantee/warranty papers/purchase invoice; etc.
  6. Please provide copies of insurance policies including details containing Terms and Conditions thereof.
  7. Brief about complaints clearly mentioning the stake involved.

Please fill up the form

(First Name, Middle Name , Last Name)

Male Female

Complaint Detail

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Please fill up the form and submit it to us NOW. However,the complaint can only be processed once we receive copies of all relevant documents pertaining to the complaint to the following address.

CONSUMER EDUCATION AND RESEARCH SOCIETY
“Suraksha Sankool”, Thaltej, Sarkhej-Gandhinagar Highway
Ahmedabad 380 054, Gujarat (India)
Tel : 079-2748 9945/46, 27450528, 27438752/53/54
Fax : 079-27489947
Email : cerc@cercindia.org, complaints@cercindia.org

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