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Send your complaints

CERC is here to help consumer complaints.

The complainant should first write to the opposite party and only if the complaint is not resolved satisfactorily within a reasonable time, should forward it to CERC along with all relevant documents and photocopies of bills/invoices etc. relevant to the facts and circumstances of the case.

Checklist of steps a consumer should have to take before filling a complaint with CERC is as under,

  1. Complete address including contact number, E-mail; etc.of the complainant.
  2. Complete postal address of the opposite party, its regd. And or corporate office address.
  3. Full details of the grievance and attach copies of all communication with the opposite party as also replies, received, if any.
  4. Please provide photocopies of all the relevant documents/bank/credit card statements in case of complaints relating to banking transactions and or credit card transactions.
  5. Please provide copies of bills/cash memos/guarantee/warranty papers/purchase invoice; etc.
  6. Please provide copies of insurance policies including details containing Terms and Conditions thereof.
  7. Brief about complaints clearly mentioning the stake involved.

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