The Kokum Case
A consumer had bought a packet of Lonavala Kokum from Lalita Factory, a grocery in Ahmedabad, and found a dead rat in it. He complained to CERS, and the packet with the dead rat was photographed. The matter was brought to the notice of the shopkeeper and the manufacturer. In response, the manufacturer advertised in newspapers, warning consumers not to consume the kokum purchased during the period between two specific dates and advised them to collect the refund from the shop.
Sometimes CERS provides a common forum for both the parties to meet and, through its intervention, sort out their problems which otherwise would have reached a dead end. The amount involved in such cases need not always be big.