Examines complaints not settled through mediation and arbitration.
Drafts new Bills, takes recourse to existing law and also contributes to the amendment of existing laws and the enactment of new laws.
Prepares legal documents and case studies.
Main objective is to provide consumers quick, cheap, and effective remedies and render justice according to fairness rather than legalities. The legal department activates an in-house team of lawyers and legal advisors when a case cannot be resolved with mediation or arbitration.
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