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A Consumer’s Fight for His Hard-Earned Money
For Mr. Kamleshbhai K. Patel, booking a Maruti Ertiga Smart car at Kiran Motors Ltd. on 7th March 2024 was a moment of joy. But when he changed his mind and canceled the booking, he believed the dealer would simply return his hard-earned money. Instead, his trust was broken. Despite repeated calls and reminders, the dealer has refused to refund the booking amount of ₹7,05,000. Days turned into weeks, leaving the consumer frustrated and helpless. CERS has stepped in, demanding the immediate refund of the full amount. If ignored, further legal action will follow after 21st August 2024.
On 7th March 2024, Mr. Kamleshbhai K. Patel walked into Kiran Motors Ltd. with excitement to book a Maruti Ertiga Smart car. Soon after, he changed his mind and decided to purchase another model, leading him to cancel the booking. What should have been a simple refund process turned into a long struggle.
Despite repeated calls and reminders, Kiran Motors Ltd. failed to return his booking amount of ₹7,05,000, paid under receipt no. 0102-ВК/2425/4834. Feeling helpless, Mr. Patel approached the Consumer Education and Research Society (CERS), Ahmedabad, for support.
CERS, known for its commitment to consumer rights through complaint handling, legal services, and advocacy, has intervened. A formal request has been sent to the dealer, demanding a prompt refund. If unresolved by 21st August 2024, further legal steps will be taken.