Dear Supporter,
Your support strengthens our commitment to defending and advancing consumer rights. Every contribution enables us to challenge unfair practices, promote transparency and hold institutions accountable to the law.
Through research, advocacy, legal intervention, and public awareness, we work to ensure that consumers-especially the vulnerable and uninformed-are protected from exploitation and injustice. Your partnership empowers us to raise critical issues, influence policy reforms, and provide guidance to those who need representation and support.
By contributing, you stand with us in building a fair, ethical, and accountable marketplace where consumer rights are respected and protected.
“A consumer is the most important visitor on our premises. They are not dependent on us. We are dependent on them.” – Mahatma Gandhi
CERC is a not-for-profit organization; [Registration No.: E/3320]
Your support drives meaningful advocacy and lasting systemic change.
Warm Regards,
Dr. Sunil Parekh
Chairman
Consumer Education and Research Centre
PAN: AAATC3113C
Email: cerc@cercindia.org
Contact: +91-79-2748 9945
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Terms & Conditions
Online Payment, Cancellation & Refund Policy of Consumer Education and Research Centre (CERC
This policy governs online Donation & fee payments, transaction handling, cancellations and refund procedures for services offered by the Institution through its official website payment gateway.
By making any payment through the online portal. the payer (Doner/ participant/organization) agrees to the terms and conditions mentioned herein.
1. Voluntary Contribution
All donations made to CERC are voluntary and non-refundable unless arising from a mistaken transaction.
2. Use of Funds
Donations will be utilized for:
- Consumer Education and awareness programs [schools, colleges and Universities]
- Mediation Centre across Gujarat
- Legal support initiatives to the Consumers
- Research, studies, surveys, and advocacy
- Publications of weekly newsletter Grahak Sathi in nine languages and other publications.
- Jagrut Grahak Garn [The Aware Consumer Village]
- Training for green livelihood
- Comparative product testing and analysis of consumer goods.
- General charitable purposes of the Trust
- Corpus Fund
3. Tax Exemption
Donations made to the Consumer Education and Research Centre (CERC) are eligible for tax deduction under Section 80G of the Income Tax Act, 1961. subject to the provisions and conditions prescribed thereunder and any amendments thereto.
Donors are required to furnish valid Permanent Account Number (PAN) details and such other information as may be required under applicable law for the issuance of a valid tax exemption receipt.
The Organization shall not be responsible for denial of tax benefits arising from incomplete, incorrect, or invalid information provided by the donor.
4. Payment Processing
Online Payment Terms & Conditions
1. The Institution provides an online payment facility for Donation, event/conference fees, and other notified payments.
2. Payments can be made through:
- Net Banking
- Debit Card / Credit Card
- UPI / QR Payment
- Wallets (if enabled by gateway)
3. The payer must ensure:
- Correct details are entered
- Correct category is selected
- Amount entered is verified before payment
4. Once the payment is successfully processed:
- A digital receipt will be generated
- The receipt shall be treated as an official payment acknowledgement
- It is the payer’s responsibility to download/save the receipt
5. The Institution shall not be responsible for:
- Wrong entry of details
- Multiple payments made by mistake
- Payment failure due to internet connectivity issues
- Bank server downtime or gateway failure
6. If amount is debited but receipt not generated:
- The transaction will be automatically reconciled within 5–7 working days
- In case of failure, the amount will be auto-reversed by the bank
7. Payments are processed securely via trusted third-party payment gateways.
8. CERC does not store credit/debit card or banking details.