Consumer Complaints & Redressal
We help you raise your voice and ensure fair resolution for your consumer grievances.
Raise a Complaint
Our dedicated team provides a full spectrum of services, which ensures that consumers have to share the details of their grievance with us and we can help them in getting a satisfactory resolution.
Toll-free Consumer Helpline
Our helpline (1800 233 0332) is the first point of contact for thousands of consumers each year, providing initial advice and guidance on a wide range of issues, from PDS and e-commerce to automobiles and financial services.
Consumer Advice Centre (CAC)
It provides consumers with pre-purchase advice on goods/services and also helps with post-purchase complaints. The CAC at CERC also identifies current consumer-centric issues and produces educational material for wide dissemination to consumers through other CACs and Consumer Organisations.
Mediation and Dispute Resolution
We believe in resolving disputes efficiently. Our mediation department works to secure refunds and resolutions for consumers without the need for lengthy legal battles, saving you time and money.
Legal Aid and Litigation
When mediation is not enough, CERC’s legal experts are here to help. We represent consumers in court, fighting for favourable judgments and securing financial awards that hold companies accountable.
How does CERC’s Grievance Redressal Process work?
1
Register Your Complaint
You can reach us by phone, email, or in person to share the details of your issue.
2
Guidance & Process Explanation
We’ll contact you to explain how the complaint process works
3
Share Supporting Documents
To help us proceed effectively, you may be asked to provide bills, warranty or guarantee cards, and any prior communication with the seller or company.
4
Communication with the Company
Once we have all the necessary details, we’ll draft and send a formal letter to the opposite party along with your supporting evidence.
5
Follow-Up and Reminders
We’ll follow up after one week for a response. If there’s no reply, a reminder letter will be sent to ensure your complaint receives due attention.
6
Next Steps & Legal Guidance
If the company still doesn’t respond, we’ll inform you and provide guidance on legal options or refer your case to our Legal Department for further action.
We handle complaints across all sectors
Public & Government Services
Government Services, Electricity Boards, Railways, Postal Services, Transport, Weight & Measures
Financial & Insurance Services
Banking Service, Credit Card, Finance & Investment, Mutual Fund, Life Insurance, General Insurance
Consumer Products & E-Commerce
Online Shopping, Electronic appliances and Gadgets, Fashion, Jewellery, Real Estate & Misleading Ads
Food, Health & Lifestyle
Food Products, Hotels & Restaurants, Vacation Club / Tours & Travels, Entertainment, Hospital services
Digital, Communication & Other Services
Mobile Services, Internet Services, Telephones, Courier Service, Airlines, Visa Consultancy, Agriculture, Educational Institute, General Category