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CERC’s Ms Meghavi Joshi conducted an informative and interactive session at Ahmedabad Management Association (AMA) on Consumer Rights and Redressal Mechanisms. The session aimed to enhance participants’ understanding of the consumer protection framework and to promote awareness about effective grievance redressal practices.
The discussion covered a range of key topics, including:
• Complaint Trends: An overview of current patterns and emerging issues observed in consumer complaints across various sectors.
• Redressal Processes: Detailed insights into the formal procedures for filing and pursuing consumer grievances through appropriate forums and authorities.
• Common Pitfalls: Identification of frequent errors made by consumers during the complaint process, along with practical recommendations to ensure effective resolution.
The session encouraged active engagement from participants, who shared their experiences and sought clarifications on specific issues. It served as a valuable platform for disseminating knowledge on consumer rights and promoting responsible consumer behaviour.
