Victory for a Parent Against Unfair Practices

When Mr. Jitendrabhai D. Patel enrolled his child in a Byju’s course plan for Standard 8, he trusted the company’s promises of quality education. But soon, disappointment replaced hope. Dissatisfied with the course, he decided not to continue and informed the company within the 15-day cancellation period. What should have been a simple refund turned into a battle—Byju’s stopped responding despite his repeated calls and reminders.

Frustrated and helpless, Mr. Patel approached the Consumer Education and Research Society (CERS), Ahmedabad for help. CERS wrote to the company, reminding them of their responsibility and warning of legal action if the issue remained unresolved.

Finally, after persistent intervention, the complainant received a full refund of ₹62,700.

This case shows that consumers should never lose hope—when supported, they can win back not just their money but also their dignity against unfair corporate practices.