Right to Repair Portal – Benefits and how to use it

Did you ever have to wait for days to get a gadget or appliance (e.g. laptop, mobile or
washing machine etc.) repaired from an authorised workshop? To bring relief to consumers in such situations, now the Dept. of Consumer Affairs, Govt. of India, has set up the ‘Right to Repair’ Portal. This Portal will serve as a single platform to provide easy access to necessary information on repair and maintenance of products to consumers from local shops without losing warranty.

The Portal currently covers four sectors – Farming Equipment, Mobiles and Electronics, Consumer Durables and Automobile Equipment. It provides all the information related to product service, warranty, terms and conditions, and post-sales information provided by the consumer brands to consumers in India.

What is Right to Repair?

The Right to Repair gives consumers access to affordable repair for products like mobiles, appliances etc. by Original Equipment Manufacturers (OEMs) or Third-Party Repairers. The aim is to offer consumers a cheaper alternative of repairing products instead of buying new products or expensive replacements. This also helps to extend the product’s life thereby increasing sustainability.

The Right to Repair framework has been launched as part of the LiFE (Lifestyle For Environment) initiative, which is aimed at “mindful and deliberate utilisation, instead of mindless and destructive consumption” to protect and preserve the environment.

How will the Right to Repair Portal help consumers?

The Right to Repair Portal (https://righttorepairindia.gov.in/) gives the consumers a chance to repair their products at a reasonable cost instead of replacing the damaged products by buying new products.

• Consumers can access a variety of services and information through this Portal, including product repair and maintenance, replacement parts, and warranty information. It protects consumers against planned obsolescence of products (i.e. a product designed to have a limited life).
• The Portal gives consumer care contact details of all major consumer products manufacturers to enable consumers to reach out quickly and conveniently for assistance for repairs or technical support.
• All information related to the product service, warranty, terms and conditions, etc. is available on the Portal.
• Consumers can check the authenticity of spare parts, price and information on country of origin.
• It also provides information to enable consumers to self-repair products, and know about authorised repairers and third-party repairers.

Frequently Asked Questions

Given here are some frequently asked questions to help you get your gadgets, appliances and electronics repaired.

Does the Right to Repair Portal help consumers for self-repair?

Yes. It provides consumers with the information and resources they need to repair their products themselves, rather than having to rely completely on manufacturers or authorised repair shops.

What are the benefits of the Right to Repair Portal?

With the help of this Portal, users can access a wide range of services, including product repair and maintenance, replacement parts, and warranty information. It also provides details of services provided by authorised service providers. Consumers can access information about product maintenance, repair and can have their products serviced quickly.

What sectors are covered by the Right to Repair?

It covers four sectors including Farming Equipments, Mobile and Electronics, Consumer Durables and Automobile Equipments.

Which brands are registered on the Portal?

Currently, more than 66 brands including Apple, Samsung, Realme, Oppo, HP, Boat, Panasonic, LG, Kent, Havells, Microtek, Luminous, Hero Motocorp, Mahindra, Skoda, Acer, OnePlus, Eureka Forbes, Epson and Honda Motorcycle are registered on Right to Repair Portal under the Consumer Durables, Electronic Devices and Automobiles sector.

Can I get my car or bike repaired by third-party repairer using the Right to Repair Portal?

Yes. You can get your car or bike repaired through the Right to Repair Portal without losing warranty.

What kind of information and resources are available on the Right to Repair Portal?

The Portal provides a variety of information and resources related to repairing electronic devices and appliances, including repair manuals, troubleshooting guides, and tutorials. It also gives details of independent repair shops and technicians who can help consumers repair their products.