Consumer Group Acts As A Mediator
The following individual complaint pertaining to goods resolved by CERS involved the highest stake of Rs.1,02,000. The case was resolved through arbitration. Mrs. Kusum Chopra of “News and Viewsâ€, Ahmedabad, purchased a computer wo..
- Posted by CERC India
- Posted in Interesting Complaints
Consumer Group Acts As A Conduit
Mrs. Effie Mudaliar had a complaint against Kalapi Corporation, Ahmedabad, and wanted to return the dough maker she had purchased along with a grinder mixer. The relationship between the consumer and the dealer had become so bitter that neithe..
- Posted by CERC India
- Posted in Interesting Complaints
The Kokum Case
A consumer had bought a packet of Lonavala Kokum from Lalita Factory, a grocery in Ahmedabad, and found a dead rat in it. He complained to CERS, and the packet with the dead rat was photographed. The matter was brought to the notice of the sho..
- Posted by CERC India
- Posted in Complaint Resolved, Interesting Complaints
LIC Manager Gheraoed
Mrs. Urvashiben Dave had taken an LIC policy in February 1976 and died in 1979, three years after her delivery. The LIC rejected the claim saying she had not disclosed her pregnancy while taking the policy. The fact was that she was in her ear..
- Posted by CERC India
- Posted in Interesting Complaints
Notabene Washing Company
A lady had given a sari to Notabene, a washing company, where it was damaged during washing. When she complained, she was shown the laundry bill laying down one-sided conditions of contract. She complained to CERS. Despite a long correspondenc..
- Posted by CERC India
- Posted in Interesting Complaints
Alka Sari Case
Mrs. Hansaben Shah had bought a cotton sari from Alka Sari Centre for Rs. 70/-. Even before a wash, she wore the sari on a couple of occasions, but it started tearing on its own. She complained to the dealer who said goods once sold could not ..
- Posted by CERC India
- Posted in Interesting Complaints
Mediclaim Renewal
Mediclaim policies, considered a panacea, prove a headache when one goes for a claim or renewal. A recent judgement of the Gujarat High Court mitigates the grievances of the policy holders to a large extent by directing the insurance companies..
- Posted by CERC India
- Posted in Some Cases
The Tobacco Toothpastes Story
Mrs. Geeta Acharya complained that two tobacco based toothpastes bearing the brand names ‘IPCO Creamy Snuff’ and ‘Dentobac’ manufactured by Asha Industries of Nadiad and Parag Perfumes, Sihor, respectively, contained ..
- Posted by CERC India
- Posted in Some Cases
Sanjay Kothari vs LIC
Virbalaben was married in 1966. On 20 July 1966 she delivered a male child in the U.K. She died two days later. She had an insurance of Rs.10,000/-. But LIC repudiated the claim of her family. In 1986, her son, Mr. Sanjay Kothari, attained the..
- Posted by CERC India
- Posted in Some Cases
First Pregnancy Clause
The terms and conditions in Life Insurance Policy provide that where a woman is a policy holder the liability of the insurer to pay the claim is limited to : (a) Premium paid by insured (without interest), or (b) Surrender value, whichever is ..
- Posted by CERC India
- Posted in Some Cases
Manjulaben Parmar Vs LIC
Mr. Vithaldas Parmar of Gujarat died of a heart attack ten months and nineteen days after taking a ‘Jeevan Mitra’ insurance policy. LIC repudiated the legitimate claim of his widow, Mrs. Manjulaben Parmar, for Rs.40,000/- on groun..
- Posted by CERC India
- Posted in Some Cases
40W Bulbs
We tested thirteen brands of 40W GLS bulbs as per the specifications set by the Bureau of Indian Standards (BIS).
- Posted by CERC India
- Posted in Electrical Appliances
Life Tests of 40W Tubelights
We conducted extended life test on 11 brands of tubelights, in two parts. The first part was up to 3,500 hours and the second was up to 5,000 hours.
- Posted by CERC India
- Posted in Electrical Appliances
36W Tubelights
The ideal efficacy of a 36W tubelight, i.e. the value obtained by dividing the rated light output (2425 lumens) by the rated wattage (36W) is 67.36. In 36W tubelights, the average efficacy (lumen/wattage) of Bajaj was the highest at 67.57, fol..
- Posted by CERC India
- Posted in Electrical Appliances
40W Tubelights
We recommend Wipro, Surya HBT and New Cema Super as our Best Buys among the 40W tubelights.
- Posted by CERC India
- Posted in Electrical Appliances
Hairdryers
We tested 8 brands of foreign-made hairdryers against the Indian Standards and found all of them unsafe.
- Posted by CERC India
- Posted in Electrical Appliances
Steam Irons
We tested five brands of steam irons – Philips, Black & Decker Bajaj, Spherehot, Morphy Richards and Kenstar. All failed to meet the Bureau of Indian Standards (BIS) specifications in one or more parameters. Though the ISI mark is n..
- Posted by CERC India
- Posted in Electrical Appliances
Toasters
Toasters are covered under Quality Control Order and the regulating authority is the office of the Commissioner of Electricity in each state and toasters should conform to the specific standard.
- Posted by CERC India
- Posted in Electrical Appliances
